PRICING:  Please note that all prices are in U.S. dollars.  Shipping and handling are not included.  Prices on furniture are subject to change without notice.
 

ORDER PROCESSING POLICY:  After you submit your order, you will receive a confirmation that your order was placed.  If there are additional charges for your order (i.e. insurance, etc), we will let you know the amount when the order is confirmed.

• If you are paying by check or money order, your order will be held for seven (7) days.  If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
• If you are using either credit card or PayPal for payment service, your order will be shipped within two (2) days following receipt of payment.
  
  

SALES TAX:  We must collect 7% sales tax for all shipments to New Jersey.

OUR SHIPPING POLICY:  Most items will be shipped by USPS-PriorityIns.  We may elect to ship by some other carrier and will notify you if that is the case.  All orders shipped to addresses outside the U.S. will be shipped U.S. Postal Service or UPS.

OUR CANCELLATION POLICY (AMERICAN COUNTRY & MISSION FURNITURE):  The customer is responsible for 30% of the sale price (excluding all shipping and handling charges) for all cancellations made within one week from the receipt of the order confirmation and 50% for cancellations made after 1 week but before 3 weeks.  Cancellations cannot be made after 3 weeks from the order confirmation date.  Shipping charges will not be charged on cancellations.  

OUR RETURN POLICY FOR ANTIQUES:  We're certain you'll be happy with your merchandise.  We take care to fully describe our items, including any flaws.  If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item(s) before placing your order.

If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s).  Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible.  Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason.  Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.

OUR RETURN POLICY FOR FURNITURE:  We work very hard to make sure you're happy with your furniture.  Since all of our furniture is custom built, we do not allow returns unless the piece is damaged.  If that rare occasion arises and there is damage to your furniture, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). 

OUR RESTOCKING POLICY:  We do not charge restocking fees.

OUR DAMAGE POLICY:  We take extra precautions to pack our orders to prevent damage and breakage.  If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc.) to file the claim.  They will normally want to see the entire order (all contents and all original packing material).  They will send the claim to us for processing.  Do not repack and do not return the damaged items to us unless you are instructed to do so.  This will void the insurance and we will not be able to give you a refund.

PROCESSING FEES:  We charge a minimal handling fee (from .50 cents to $1.75 per order), which also helps to cover the cost of shipping materials.

Thank you for shopping at Better with Tyme Antiques!