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STORE POLICIES
Shipping Rates and Policies

PRICING:  Please note that all prices are in U.S. dollars.  All items must be paid for in full at the time of purchase.   Prices on furniture are subject to change without notice.
 

ORDER PROCESSING POLICY:  After you submit your order, you will receive an email confirmation and copy of your pre-paid invoice when your order has been processed in our system.  If there are additional charges for your order (i.e. shipping insurance, handling, upgrade fees etc), these charges will be noted on your paid invoice when the order is confirmed.

1. If you are paying by check or money order, your order will be held for seven (7) days.  If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.

2. Once a check is received, there is a wait of 10 to 15 days until your check has cleared our bank.  There is a $35.00 Service Fee for all returned and/or bounced checks.  We accept the following major credit cards - Mastercard, Visa and Discover.  We do not accept American Express at this time.

3. PLEASE NOTE:  ALL SALES ARE FINAL.  NO CANCELLATIONS, RETURNS, EXCHANGES OR CREDITS WILL BE ACCEPTED.  PLEASE SEE CANCELLATION POLICY BELOW.


SALES TAX:  We must collect 7% sales tax for all shipments to New Jersey.


OUR SHIPPING POLICY:  Most items will be shipped UPS Freight.  We may elect to ship by some other carrier and will notify you if that is the case.
 


OUR CANCELLATION POLICY :  It is the customer's responsibility to measure and determine that furniture will fit into that home and room intended for use.  CUSTOM/SPECIAL ORDER MERCHANDISE IS NON-CANCELLABLE. NO CANCELLATIONS, RETURNS, EXCHANGES, OR CREDITS WILL BE ACCEPTED.  CANCELLATION, REFUSAL OF DELIVERY, OR RETURN OF MERCHANDISE IS SUBJECT TO A 75% SERVICE CHARGE OF THE TOTAL SALE AS LIQUIDATED DAMAGES.

 

 OUR RETURN POLICY FOR FURNITURE:  We work very hard to make sure you're happy with your furniture.  Since all of our furniture is custom built, we do not allow returns unless the piece is damaged.  If that rare occasion arises and there is damage to your furniture, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). 

 

 OUR DAMAGE POLICY:   Our shipper takes extra precautions when packing orders to prevent damage and breakage.  If, despite all efforts, your order arrives damaged, you must work with the carrier (UPS Freight or other freight service) to return the order.  Please be sure to check your order when it is received to make sure it is not damaged.  Do not repack and do not return items to us unless they are damaged and you have advised the carrier of this.  This will void the insurance and we will not be able to give you a refund.

 

HANDLING FEES:  We charge a minimal handling fee of $5.00 to cover administrative costs.

Thank you for shopping at Better with Tyme!


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