FREQUENTLY ASKED QUESTIONS
What kind of wood do you use?
Several types of wood are used in the construction of our furniture. Depending on the individual furniture collection, items are availabe in Premium Grade Eastern White Pine, Wormy and Clear Maple, Oak and Cherry.
Where is your furniture made?
We are proud to say that all of our furniture is manufactured in America, specifically Lancaster County, Pennsylvania, Dutchess County, New York, Northeastern Georgia and Conover, North Carolina.
Can I request more antiquing and distressing?
We try to accomodate special requests at a small charge for handling. Our builders work hard at accomodating the needs and desires of our customers.
What kind of paints or stains do your builders use?
Our finish chemicals are custom made and not available in stores. All of our pieces are top coated with clear Lacquer, which is available at all home centers should refinishing become necessary.
How do I touch up scratches or worn spots?
Our builders use a dark antiquing glaze on the furniture to highlight and add character to pieces. An acceptable touch up can be made with only a dark stain, a touch up stick found in most building supply stores or even Old English Polish.
Do you accept custom orders or special sizing?
Yes, our builders are always happy to provide a quote for any project you have in mind.
Can I choose any of the finishes on any item?
We offer several finish options in all our collections. Finish Guides for our furniture are readily available on our website for viewing. Finish options are specific to their respective furniture collection and are not interchangeable.
How much will shipping cost?
Shipping costs vary by weight, size and destination. To get a shipping quote, customers can call 877-297-2800 or email us at email@example.com. We need to know the item(s) to be shipped, the destination city and the zip code in order to provide shipping quotes.
What are payment terms?
Payment in full is required at time of puchase. We accept Visa, Mastercard, Discover, cash and personal checks. If payment is made by check, we will hold the item(s) for 10 - 15 days until the check has clear the bank. Checks must include a current phone number. There is a $35.00 service charge on all returned checks.
What is your Return Policy?
We work very hard to make sure you're happy with your furniture. Since all of our furniture is custom built, we do not allow returns unless the piece is damaged. If that rare occasion arises and there is damage to your furniture, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s).
Information provided through this website is used solely to respond to customer requests. We respect the privacy of our customers and have made it our policy to never sell or share customer information with outside parties. Customers will never receive junk email ("spam") as a result of providing information through this website.
Is Better with Tyme, LLC willing to build reciprocal links with other websites who feature related items?
We always wecome reciprocal links related websites offering quality content to our visitors and customers. If you're interested in linking your site with us, please contact our webmaster with pertinent information at firstname.lastname@example.org to make arrangements.